Registration numbers
Chamber of Commerce / Kamer van Koophandel (Arnhem): 59183527
VAT/BTW: NL 145692504B02

Professional regulators
Joost Maassen (Mr. D.J. Maassen) is a Dutch lawyer (advocaat) regulated by the Netherlands Bar Association/Nederlandse Orde van Advocaten and an overseas solicitor of England and Wales regulated by the Solicitors Regulation Authority, SRA nr. 614448.

For information on the applicable rules of professional conduct:
Nederlandse Orde van Advocaten: Regels voor advocaten
Solicitors Regulation Authority: Overseas Rules

Quality of service/complaints
Maassen Law is committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about our charges, please contact us.

Maassen Law also operates a complaints procedure and takes part in the Dutch Regulated Lawyers Complaints and Dispute Settlement Procedure (“Klachten- en Geschillenregeling Advocatuur”).

In some cases, where the work was carried out under the SRA regulations and related to UK law and it has sufficient links to England & Wales, consumers or some small businesses, charities, clubs and trusts will have the benefit of the Legal Ombudsman for England and Wales complaints procedure.  Details of how to complain to the Legal Ombudsman will be made available to clients.

Click here to download:
Our complaints procedure in Dutch
Our complaints procedure in English

A leaflet regarding the Regulated Lawyers Complaints and Dispute Settlement Procedure (Dutch language only)
A leaflet regarding the Legal Ombudsman for England and Wales (English language only)

The Legal Ombudsman for England and Wales Scheme Rules
Legal Ombudsman for England and Wales  website

General terms and conditions of business
Click here to download our
Terms and conditions in English
Algemene voorwaarden in het Nederlands.
These terms apply to all our services.

Service standard
Click here to download details on our service standard.

Anti-money laundering, proceeds of crime and finance of terrorism
We are required under the relevant anti-money laundering, proceeds of crime and finance of terrorism laws and regulations to keep written records which demonstrate that we have investigated the identity of clients, the background of a transaction, Ultimate Beneficial Owners and Political Exposed Persons, and to report suspicious transactions to the appropriate authorities without informing you about this.
For more information please see our terms and conditions as well as the following links:
The Netherlands Bar Association/Nederlandse Orde van Advocaten: WWFT
Solicitors Regulation Authority: Anti money laundering
Financial Intelligence Unit - Nederland

Limitation of liability and insurance
Any liability shall be limited to the amount paid out under our professional indemnity insurance and the applicable deductible (eigen risico). Please see our general terms and conditions of business for other limitations with respect to our liability.

Clients based in England and Wales should consider that the Solicitor Regulation Authority Indemnity Insurance Rules 2013 are not applicable. As a result the indemnity insurance position is different from that applicable to a firm located in England and Wales, where – for example - the minimum insured amount required by the Solicitors Regulations Authority currently varies between £2-3 million (depending on the type of work). If you have any further queries on this, please do not hesitate to contact us.

Terms of use of this website and publications
Click here to download our terms of use for this website.